Alex Moss pieces are available at Alex Moss New York retail locations or online at alexmossny.com. The only other retailers authorized to sell Alex Moss New York merchandise in the United States are Maxfield, The Webster, and Mr. Porter.
Frequently asked questions
Where can I purchase Alex Moss New York jewelry?
Why isn’t my order going through?
Oftentimes, due to the high price of the item and the unfamiliar merchant, your card may decline or the transaction will fail. We’d like to let you know that this is completely normal. We encourage you to try purchasing again or to get in touch with your bank for them to give you the proper authorization to do so. If you have any further questions or concerns, please feel free to reach out to a client relations specialist.
In addition, note that when authorizing the purchase, alexmossny.com sends a request to the issuing bank for payment approval. If the bank does not provide an authorization, here are a few possible reasons why:
- The billing information is inconsistent with what the credit card company has on file
- The expiration date was entered incorrectly at check out
- The card's CVV code is incorrect
- The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge
How can I get a receipt or proof of purchase?
All online purchases and order history are saved when you create an account on alexmossny.com. For a purchase that was made at an Alex Moss New York store, please contact the store directly. Should you require further information concerning a specific Alex Moss New York piece, please contact one of our Client Relations specialists by email, chat or phone at or at ___
Are prices subject to change on alexmossny.com?
Yes, prices are subject to change. For questions and adjustments regarding prices on alexmossny.com, please contact us at support@alexmossny.com or call ___
Can I purchase items to be delivered outside of the United States?
Yes. We provide shipping internationally, to all countries, via FedEx Insured International Priority Shipping.
Does Alex Moss New York offer any financing options?
We offer Affirm with purchases made through our website, alexmossny.com.
What if a price is incorrect on my order?
We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.
- If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 7 days we will cancel your order and notify you of such cancellation.
- If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
Where can I find Alex Moss New York Location and Hours?
You can find the location, hours of operation and contact information at our Alex Moss New York flagship page.
You can also use a search engine, such as, Google Maps or Apple Maps in order to receive this information.
Do you recommend booking an appointment when visiting a location?
Yes, even though it is not mandatory. We would recommend that you book an appointment so that we may offer the proper assistance.
Will I have to wait when visiting an Alex Moss New York location?
If we are busy, and at our customer capacity. There may be a waiting period before you are accompanied by a retail associate. In order to circumvent this, it would be best to book an appointment.
How can I track an order I placed?
Once your order has been shipped. You will receive an email with the proper tracking information.
What if I need to change my shipping address?
If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email. If you used Affirm for your purchase, unfortunately your shipping address cannot be changed.
Is a signature required upon delivery?
Yes. All online orders require signature upon delivery.
What are the available Shipping options?
Alex Moss New York provides complimentary shipping in the United States. All orders over $2,000, before tax, will be shipped via FedEx 2 Day shipping, while orders that exceed $2,000 will be via FedEx Standard Overnight shipping.
For international orders, there is a $100 shipping fee. Your order will be shipped via FedEx International Priority shipping.
What if I realized I entered the wrong information on my order after it was accepted?
Please contact a Client Relations Specialist at support@alexmossny.com or by phone ___
What is your return policy?
Alex Moss New York offers a full refund for returns of purchased items that are requested within 7 days of purchase, provided purchased items are in saleable condition with no damage or signs of wear. Items must be shipped by the customer at their own cost to our fulfillment center: 580 5th Avenue, Suite 900, New York, NY 10036. To initiate a refund request within 7 days of your purchase, please contact us.
Items subject to “Inquire” carry a unique return policy – As these items are not eligible for a refund only can be exchanged. Please contact a member of our Client Relations team for further information.
Purchased items can also be accepted for store credit or exchange if returned in saleable condition within 14 days, accompanied by a sales receipt. Some exclusions may apply. Items must be returned in their original packaging and in saleable condition. Alex Moss New York offers complimentary shipping for any item that you’d like to return for store credit or exchange. A shipping label will be provided once the exchange is confirmed. Then drop off your package at the nearest FedEx location.
A merchandise credit will be issued to the purchaser upon request if payment has already been received. Gift recipients are also entitled to a merchandise credit. Cash refunds are not available for returns made at our retail locations. In order to return your item for store credit or exchange, please contact us here.
If I return an item financed with Affirm, will I be charged?
A refund will be posted to your Affirm account once we process your return. For most orders, Affirm will not charge you as long as your order is returned within 30 days of the date your order was placed. If your return is processed after 30 days, you will be charged for the interest for your loan up until the return. In the event that you return only part of your order, the amount of the merchandise that you returned, along with applicable taxes and fees, will be refunded to your Affirm account, and you will be responsible for paying off the balance with Affirm. If you have any questions for Affirm on the management of your Affirm account, please contact help@affirm.com or call 1-855-423-3729 to connect with their customer care team.
How can I cancel my order?
Please contact a member of our Client Relations team for assistance. Some orders cannot be cancelled; we will be happy to assist you with a return if needed. Custom orders do not apply.
Why was my order cancelled?
In some instances, an order is cancelled due to the item no longer being in stock. As many of our items are made with limited quantities.
There are also times an order is cancelled due to incorrect or inconsistent customer information. If you would like to continue with your order, please ensure all credit card, billing and shipping information is accurate and create a new order on our site or by contacting a member of our Client Relations team or visit our store for further assistance.
How can I get an item repaired?
Should your jewelry ever need servicing - Please reach out to a member of our client relation team via email or by calling our store to request a repair.
What is the warranty policy?
We offer a lifetime warranty on manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss of stones.
This policy only applies to items purchased from an Alex Moss New York retail location or online.
Where can Alex Moss New York rings be resized?
Depending on the design, select rings can be resized. Please contact a client relations specialist who will further assist.
Why insure your jewelry?
Insuring your new purchase can be quick and easy and gives you the freedom to wear your jewelry without worry, knowing it’s protected from misplacement or theft.
We do not provide insuring services or recommend any specific insurers. That responsibility is on the customer and at their discretion.
Do you offer appraisals or authentication?
Alex Moss New York does not offer appraisal services.
For appraisal services, we suggest contacting an independent appraiser or appraisal company with individuals who possess certified credentials in these services.
We encourage you to only buy Alex Moss New York merchandise from an authorized retail location or online at alexmossny.com.
Items that are eligible will come with an Alex Moss New York
Only merchandise purchased at an Alex Moss New York store, online at alexmossny.com or by an authorized retailer is guaranteed to be authentic Alex Moss New York. Consumers should be cautious of counterfeits when purchasing any merchandise from any non-authorized retailer, including from any online marketplace, even if “authentication” services are offered.