Custom projects from Alex Moss New York are fulfilled on a request basis only.
Once your request is submitted, the inquiry will be reviewed by our team, followed by an appropriate response.
If selected you will be contacted by a member of our special order department.
14k Yellow Gold
VS+Diamonds
Alex Moss Custom Design
Enjoy complimentary shipping on all standard orders within the United States. We charge a $50.00 fee for shipping to Canada and for all other International orders, we charge a $100.00 shipping fee. If you require more priority shipping please, Contact Us. To ensure the secure delivery of your order, Alex Moss New York requires that someone be present at the delivery address to receive the package upon arrival. Alex Moss New York does not ship orders to post office boxes. However, we are able to accept post office box addresses for your billing needs.
For orders within the United States:
Next-day delivery: $0 without signature confirmation or with signature confirmation.
You will receive an email when your package ships along with the necessary Tracking Number. If you require Saturday delivery, please Contact Us with your order number to confirm. We do not provide Sunday and holiday delivery. Next-day delivery is not offered for watches or personalized items.
Return Policy:
Alex Moss New York offers a full refund for returns of purchased items that are requested within 7 days of purchase, provided purchased items are in saleable condition with no damage or signs of wear. Items must be shipped by the customer at their own cost to the same address provided on the original order label. To initiate a refund request within 7 days of your purchase, please contact us here.
Purchased items can also be accepted for store credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Items must be returned in their original packaging and in salable condition. Alex Moss New York offers complimentary shipping for any item that you’d like to return for store credit or exchange. A shipping label will be provided once the return/exchange is confirmed. Then drop off your package at the nearest Fedex location.
A merchandise credit will be issued to the purchaser upon request if payment has already been received. Gift recipients are also entitled to a merchandise credit. Cash refunds are not available for returns made at our retail locations. To return your item for store credit or exchange, please contact us here.
